Large companies and important people can be rude. I’m not saying its right but it’s true. They can ignore common people and cut to the head of the line. They can walk past without greeting others. They can discount customer’s who are part of acceptable losses. If you are big enough, you can ignore others.
Are you big enough to be rude?
You’re walking down the hall with next quarter’s budget on your mind when a “lesser” person walks by. You’re preoccupied with “important” issues and you snub them. Are common courtesies suspended because you’re dealing with big issues?
Are deadlines, budgets, conflicts, tensions, and stresses an excuse to be rude? Is your current situation big enough to suspend courteous etiquette?
The great leaders I’ve met focus on others regardless of the “important” issues they faced. They speak calmly, physically face others, and for a moment let individuals know they mattered. Truly great leaders aren’t big enough to be rude.
If you aren’t careful, the million and one pressures you face become both motivation and reason for life to turn inward and become about you.
Rising above rudeness:
#1. Express personal interest in employees or volunteers? If you don’t, the people around you are cogs in a machine. You’re dehumanizing them. Focus on work and people.
#2. Find someone you can dump on? It’s true, you are pressured and stressed. However, buried emotions don’t go away they intensify until they become excuses for rudeness.
#3. Slow your pace. People under pressure and in a hurry can’t afford manners.
#4. Explore what others says when they speak otherwise. Your greatest resource is people not product.
How can leaders overcome pressure to turn inward? When is it acceptable for leaders to suspend etiquette?
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