Archive for October, 2010

Transformation

October 29, 2010

Over time, organizations may harden like arteries. They stagnate unless they are motivated to transform.

Frequently, entrenched organizations need a crisis to begin transforming. For example, an economic downturn may unnerve leadership enough to consider tangible innovation. Before the crisis; evaluation, improvement and refocusing on a current trajectory are dubbed as innovation.

However, during a crisis, changing trajectory becomes possible.

Spencer Johnson correctly observes, “Change happens when the pain of holding on becomes greater than the fear of letting go.”

A suggestion.

Rather than waiting for a crisis try creating a transformational organization, an organization that doesn’t need pain to change.

Create learning cultures.

Learning is change. Change requires learning. Therefore, learning is central to organizational tranformation. You can create a learning culture by:

#1. Embracing systems thinking – look at yourself as an integrated whole.  When I look at the organization I lead, I see silos rather than integration. Innovation emerges when silos are integrated.

#2. Committing to personal mastery – honor and reward something more than performance. Honor and tie pay to mastery.

#3. Inspiring shared vision – channel energy toward agreed upon outcomes. Vision motivates learning. Without vision there is no reason for learning.

#4. Enhancing the team – developing your team lifts organizations above individuals and unleashes the potential of multiple perspectives.

#5. Focusing on what not who – stagnant organizations look to the same sources, individuals, and internal structures for innovative ideas. What is suggested is more important than who suggests it. Look for ideas up, down, and outside your organization.

Warning: learning cultures may successfully destabilize internal power structures that frequently maintain the status quo.

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How would you create a learning culture?

Overcome distraction

October 28, 2010

Hitting the pillow in exhaustion, have you ever wondered what happened? What did I accomplish? Where did the day go?

It seems the busier life is
the easier it is to be distracted from living.

Are you having enough fun? Are you building relationships with the people that matter to you? Are you taking care of your mind, body, and spirit? Do I hear you saying, “I don’t have time to do those things?”

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Marshall Goldsmith, one of the world’s premier executive coaches, has a coach that calls him every day. I refer to him in the post, Personal Accountability. Marshall’s coach asks him a series of predetermined questions. How many sit ups did you do? How much time did you spend writing, etc.?

One of the world’s great coaches has a coach. Tiger Woods has a coach. Maybe you and I need one too.

Today I’m having lunch with a person that is ready to be my coach.

Yesterday I asked my wife to explain an issue she thinks is falling through the cracks in my life. She said fun. She said, “You work right up till bed time.” I was surprised because I think I’m a fun guy. But she has a point.

I’m crafting questions for my coach to ask me. The topic areas include:

Physical health

Mental health

Spiritual health

Marital health

Relational health

Career health

One of the questions is, “Did you intentionally do something just for fun today?” Another is, “Did you have a personal conversation with your wife?”

This process is already helping me overcome distraction and live intentionally.

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I’ve listed six topic areas that form a basis for accountability questions. What topic areas would you add?

What questions would you like a coach to ask you?

Pressure to be invisible

October 27, 2010

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“The world belongs not to those who fit in but to those who stand out,” Anonymous.

The challenge

The trouble with standing out is - standing out. Standing out isn’t always easy, isn’t always accepted, and isn’t always encouraged.

Peer pressure is the pressure to conform in order to gain acceptance. Conformity means you don’t stand out. Worse yet, peer groups reject those who stand out.

The opportunity

Yesterday I had a conversation with a young man who is freakishly analytical. He’s so analytical it’s difficult to enjoy a casual conversation with him. Casual isn’t his forte’.

His opportunity to change the world isn’t in his “normal” qualities. His opportunity is in what makes him unusual. And there’s the rub. Ask an average Joe on the street if they aspire to be unusual and the average answer will be no.

The qualities that make you abnormal are your opportunity for extraordinary impact.

The warning

Don’t fake it. Don’t pretend you aren’t “normal.” Don’t arrogantly reject peer groups simply for the sake of rejecting them.

Reject freakishness for freakishness’ sake. Reject damaging self-centered behaviors that tear down rather than add value. Embrace useful freakishness.

Don’t think your freakish-gift excuses you from developing character, people skills, and virtuous behaviors. Excusing personal development with, “That’s just how I am,” is lazy indulgence.

The application

Embrace your personal, professional, or organizational freakishness. Stand out.

Fitting in is self-defeating. Fitting in creates mediocrity.

Much of the energy I see expended around me is expended on being average, on being sure everyone fits in. When you fit in you disappear.

Wednesday’s leadership focus: Embrace your uniqueness with gentle tenacity. Embrace your place. Smile while becoming visible.

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Can you think of people who changed the world by standing out?

What makes you stand out?

People pleasers

October 26, 2010

Wanting another’s approval is healthy. Needing it is sick.

You can’t please all the people even some of the time.

“The disease to please,” as psychologist Harriet Braiker likes to call it, is a form of addiction. Just as a drug addict seeks drugs, a people pleaser seeks approval.

Are you a people pleaser?

  1. Say yes too much and no too little.
  2. Find it difficult to express your true feelings.
  3. Feel devastated when others don’t like you.
  4. Don’t speak up when you think others will disagree.
  5. Fear rejection.
  6. Take criticism personally.

Leading through the need to please

  1. Accept that others won’t always like you.
  2. Embrace disagreement and learn from it.
  3. Press through resistance.
  4. Preserve relationships even when you say no.

Overcoming addiction to people pleasing

  1. Don’t swing from people pleasing to people offending.
  2. Begin expressing your personal feelings and priorities with friends. Slowly branch out to others.
  3. Satisfy your need to please by intentionally helping others with short projects that don’t distract for fundamental responsibilities and priorities.
  4. Believe the people who count will accept you for who you are not for what you do.
  5. Delay saying yes. If you’re afraid to say no, say, “Let me get back to you.” Or, “I need to check my schedule.” Don’t let delay become avoidance. Let it be your opportunity to learn how to say no.
  6. Don’t make long excuses when you say no. “I’d love to help but I can’t this time,” says enough.
  7. Practice saying no with friends.

Here’s a Tuesday leadership focus. Identify one unhealthy “people pleasing” behavior and replace it with gentle assertiveness.

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How would you help a person overcome the need to please?

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Over commit to one thing

October 25, 2010

Over committed

“Successful people have a glaring tendency to over commit,” Marshal Goldsmith.

Leaders live for opportunities. Opportunities ignite passions. As a result they may chase too many chickens at once and end up empty handed. In other words, opportunities may create over commitment. Over commitment yields mediocre results.

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Get further by doing less not more.

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Fail less. People remember your failures with more regularity and greater clarity than your successes. You’ll enhance your reputation and influence if you stop letting things fall through the cracks because you are over committed. Before starting something new, think stopping something old.

The question that frees you isn’t what should I do. It’s what should I stop? Courageously eliminate. Believe enough in your mission and vision to say no. Uncover and eradicate momentum killers and progress chokers.

I’m prone to over commit.  I love the heat of battle, the excitement of starting something new. Trouble is, everything I begin starves for and fractures my attention. In this case, my strength is my weakness.

People who change the game aren’t average at many things they are great at one thing. Olympic divers dive. Swimmers swim. A minuscule number of us have the gifts and tenacity to be decathletes.

Over committers are dangerous because they may feel committing to things is a virtue. They’re partially right. Committing is necessary, noble, and courageous. However, over committing may reflect neediness, lack of focus or worse, a cowardly inability to say no.

Here’s Monday mornings leadership focus. Think of things you can stop so you can move closer to overcommitting to one thing.

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Why do people over commit?

What helps leaders overcome the tendency to over commit?

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Don’t miss a single issue of Leadership Freak, subscribe today. It’s free.  It’s private.  Go to the main page of Leadership Freak by clicking the banner at the top of this page, look in the right-hand navigation bar, enter your email and click subscribe.  Your email address is always kept private.  Note:  if it doesn’t arrive, check your spam filter for a confirmation email.

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Diamond in the Rough Pt. 2

October 22, 2010

A Leadership Freak reader asks, “If you thought you were a diamond in the rough who was not being found, what would you do?”

My response to this question is not directed at the questioner. Please consider them general suggestions.

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Gratitude takes you further than groaning. Avoid complaining when you’re not recognized. Whining about your current state won’t improve your current state. Here’s a fact of life, no one appreciates you like you appreciate you. Can we move on?

On the other hand, appreciate appreciation. Express gratitude when others show you gratitude. Rather than saying, “It was nothing,” say, “Thank you for noticing.” You won’t get ahead by belittling your contribution with false humility.

Understand and embrace office politics. Sell yourself. Does this rub you the wrong way? Think of office politics as a system of internal communication, decision-making, and reputation-building. Sell yourself by passing along praise from others. When you receive praise from a client or customer, pass it along to your boss. Don’t praise yourself. Let others praise you.

Develop a personal advancement strategy. Be sure to include relationship building activities. In addition, educate yourself for the next level. Take courses, seminars, and read books that lift your skills beyond your current context.

Get a coach from outside your organization, someone at or above the level you are shooting to achieve. Everyone needs an encourager. It’s better not to use a friend as a coach.

If your current boss is a roadblock go around them. Be professional, do your job, but don’t waste your time working through your current boss. Fighting roadblocks is a losing proposition. You may say, “If I go around my boss they’ll get angry.” So what? What happens if you don’t go around a roadblocking boss?

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What are the key components to a personal advancement strategy?

I think going around the boss is very risky. What do you think?

The Truth about Leadership

October 21, 2010


The “Truth about Leadership,” by James Kouzes & Barry Posner, is no fly by night, shoot from the hip leadership book based on personal opinion or fad. It contains ten universal leadership principles based on 30 years of research and more than one million responses to Kouzes and Posner’s leadership assessment.

Don’t get me wrong. The Truth about Leadership doesn’t read like a research book. In reality, I found it encouraging. Some leadership books show you how to be a better leader. Kouzes and Posner made me want to be better leader.

The ten leadership truths are:

#1. You make a difference

#2. Credibility is the Foundation of Leadership

#3. Values drive commitment

#4. Focusing on the future sets leaders apart

#5. You can’t do it alone

#6. Trust rules

#7. Challenge is the crucible for greatness

#8. You either lead by example or you don’t lead at all

#9. The best leaders are the best learners

#10. Leadership is an affair of the heart

My favorite leadership truth

I’m frequently asked, “What advice do you have for young leaders?” Because of, “The Truth about Leadership,” I tell them, “Believe you matter.” Kouzes and Posner put it this way, “Everything you will ever do as a leader is based on one audacious assumption. It’s the assumption that you matter.”

Give yourself permission to make a positive difference. The ultimate leadership question is, “What difference will you make?”

Over all

Although, “The Truth about Leadership,” is rooted in research, it’s not stiff. It’s an easy read filled with stories and illustrations. In addition, subheadings and highlighted text carry the reader from page to page.

Kouzes and Posner’s research indicates the ten fundamental truths about leadership universally apply across cultures, contexts, and generations. Master them and you’ll master leadership.

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What fundamental truth about leadership most applies to your current situation?

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Jim left a comment for Leadership Freak readers at “How Jim Kouzes has Changed.”

Diamond in the rough

October 20, 2010

A Leadership Freak reader asks, “If you thought you were a diamond in the rough who was not being found, what would you do?”

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Getting to the next level in your career depends in large part on the level you currently occupy. For example, front line employees create a platform of success by excelling at execution. On the other hand, supervisors and managers are noticed by effectively delegating.

You could say people on the front line rise up by doing while mid-levels rise up by not doing.

After excelling at your current job…

Regardless of your current level, think like the boss. Understand and embrace the boss’s values, mission, and vision. Appreciate their challenges and help solve their problems. Be a solution maker not a problem creator.

Additionally, People move up by looking down. Look down on your organization as if you were over it. Learn what makes things ticks. Embrace the official and unofficial power-structure. Rest assured if you do everything the right way but you offend unofficial leaders, you’re stuck.

Remember, people tend to overestimate their good traits and underestimate their negatives. It’s likely you think you are better than you really are. Off set this tendency by soliciting feedback from decision makers, insiders, and influencers. This is a delicate matter. If you aren’t careful, you’ll come off needy.

After soliciting feedback, follow through and follow up. Once a month explain in specific what you are doing to improve.

Avoid the tendency to frequently express your desire to get ahead. In this case, put your head down, excel, improve, and wait for the best opportunity.

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I’ll post more on this topic Friday, Oct. 22. Tomorrow Jim Kouzes is back and I’m reviewing, “The Truth about Leadership.” In addition, we’re giving away five copies.

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What are your suggestions for a person who wants to get noticed and move up?

6 ways to spot high potentials

October 19, 2010

Effective leaders constantly identify, recruit, enhance, and leverage new talent.

People are surprising. I’ve thought one person was a high potential person but they fizzled. On the other hand, some people unexpectedly rise up to make a profound difference. Furthermore, some suddenly take on new responsibilities and succeed in surprising ways.

John Spence, in his book Awesomely Simple, challenged me to constantly recruit.

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Spotting high potential people

#1. High Potentials embrace organizational mission and vision. People in today’s world tend to hold back. They don’t jump in quickly. That’s ok. If the spark is there give them time, encouragement, and fuel their fire with success stories that speak to them not you.

#2. High Potentials are currently under-utilized and over-qualified.

#3. High potentials complete what they begin. They may not be the best at everything but they finish things.

#4. High potentials are intrinsically motivated.

#5. High potentials love enhancing their skills. They’re learners.

#6. High potentials want to matter. When they find a way to have positive impact they jump on it.

Warning

Over the years I’ve seen some “high potentials” quickly jump in only to quickly crash and burn. Our leadership team has a saying, “Fast up – fast down.” Thankfully it’s not always true. I’m just saying.

What about?

The six points I listed leave out an important type of high potential person, the ones who haven’t performed yet. Every organization has fence sitters. Don’t automatically rule them out. I’ve been pleasantly surprised by individuals who rose out of nowhere to find their place and make significant contribution.

I’m still learning to deal with high potential people. Sometimes they are obviously strong other times they seem weak.

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How do you spot high potential people? What do you look for?

Have you ever been surprised by a low performer who became a high performer? What happened?

Stop asking for advice

October 18, 2010

Have you heard frustrated leaders complain, “I gave them advice but they didn’t listen.” Someone said, “Asking for advice suggests you’ll take it.”

Here’s some advice on getting advice.

Always use the plural.

The trouble with the term “advice” is it sounds singular. You can’t say advices.

Rather than asking for advice, ask for suggestions. For example, try saying, “Do you have any suggestions for dealing with Mary’s lack of follow-through?” When you say, “Do you have any suggestions?” you invite a discussion.

Rather than asking for advice, ask for options. For example, try saying, “What are some options that might solve this procedural bottleneck?” When you say, “some options,” you invite a discussion.

After receiving one suggestion, ask for another. You’ve just created a dialog.

Ask for someone else.

Begin your search for “advice” by saying, “I’m asking two or three people for their perspective on this issue.”

After receiving “advice” from one person, ask them if they can suggest others who have experience in the area you’re exploring.

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How do you elicit “advice?”

What do you do when you receive “advice” that seems wrong?

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Go to the main page of Leadership Freak by clicking the banner at the top of this page, look in the right-hand navigation bar, enter your email and click subscribe.  Your email address is always kept private.  Note:  if it doesn’t arrive, check your spam filter for a confirmation email.


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