Category Archive: Complaints

17 Ways to Meet Tomorrow’s Challenges

It’s Sunday afternoon. While others are relaxing, Monday weighs on your mind. You’re preparing to meet the problems, opportunities, issues, and challenges waiting on your desk. Most leadership conversations involve: Someone needing something. Tensions… Continue reading

How to Break the Conspiracy of Silence

The organization was under scrutiny from regulators and the media. That’s a big deal when you have over 15,000 employees. The conspiracy of silence had come home to roost. To make matters worse,… Continue reading

How to Deal with Frustrated Employees

Years ago, I said no to a boss. I hated it. I’m a getter-done type. Saying no was painful. It was unexpected for her to hear as well. I’d always said yes. She… Continue reading

5 Ways to Make Suggestions that Get Heard

Suggestions are another way of saying do it my way. The person making suggestions is telling you how they would do it, if they were doing it. Unappreciated: The worst suggestions come after… Continue reading

The Real Problem

The real problem is people who point out problems from a distance. They sit aloof explaining what’s wrong. Worse yet, they know what others should do, or not do, while they do nothing,… Continue reading

Removing the Lid on Your Organization

The lid on your organization is the person’s feelings you’re trying to protect. The conversation down the hallway goes like this. “We can’t bring that issue up because Mr./Ms. ‘I’m The Center of… Continue reading