Weak organizations have weak relationships internally with each other and externally with customers. Forging resilient organizations means building strong relationships.
All strong relationships require trust.
All wise leaders build relationships because organizational success depends on it. If trust is something “they” do, you are the problem.
But, how can you build strong relationships that forge resilient organizations?
Stephen M.R. Covey, says, “Relationship trust is all about behavior … consistent behavior.” (From: “The Speed of Trust.” Today, seven years after publishing, it’s still #2 in Business-Life, Ethics, on Amazon.)
Covey explains 13 Behaviors common to high-trust leaders:
- Talk straight. Let people know where you stand. Use simple language.
- Demonstrate respect. Genuinely care and show it.
- Create transparency. Tell the truth in a way that can be verified. Err on the side of disclosure.
- Right Wrongs. Apologize quickly. Make restitution where possible.
- Show loyalty. Give credit freely. Speak about people as if they were present.
- Deliver results. Don’t overpromise and underdeliver. Don’t make excuses.
- Get better. Thank and act on feedback.
- Confront reality. Take issues head on, even the “undiscussibles.”
- Clarify expectations. Disclose, reveal, discuss, validate, renegotiate if needed, don’t violate, expectations.
- Practice accountability. Take responsibility for results. Be clear on how you’ll communicate.
- Listen first. Don’t assume you know what matters most to others.
- Keep commitments. Make commitments carefully. Don’t break confidences.
- Extend trust. Extend trust abundantly to those who have earned it. Extend trust conditionally to those who are earning it.
Join me tomorrow (June 12) for a complimentary conversation with Stephen M.R. Covey, one of the world’s top trust experts. Learn how Stephen faced a crisis of trust in his own leadership.
Register: Crisis of Trust
Date: June 12, 2013
Time: 1:00 p.m. EDT
Space is limited
Which of the 13 are most challenging to leaders? Why?