The Proven Path to T.R.U.S.T.
Everything takes longer when you don’t trust those around you.
Mistrust doubles the cost of doing business. Professor John Whitney, Columbia Business School.
5 qualities of low trust organizations:
See more in the, “The Speed of Trust,” by Stephen M.R. Covey.
5 steps to building TRUST
I’m a sucker for an acronym. I’m running with this one from Judith Glaser’s book, “Conversational Intelligence.”
- Tell people who you are if you expect to see who they really are.
- Tell people what’s going on. Insecurity inspires protective barriers.
- “Be Present.” I can’t trust you if you aren’t really here.
Relationship – tell people where they stand
- Candor with gentleness is kind; uncertainty cruel.
- People want to know if they fit in.
- People wonder if they are good enough.
Joy requires trust.
Understanding – communicate with context
- “A picture with a frame becomes a different picture.” Judith Glaser
- Uncertainty births confusion. Background eliminates confusion.
- Explain intentions, dreams, and long-term goals.
Shared success – demonstrate how we win together
- Reject monologue. Embrace dialog.
- Help others standout.
- Use status to give status.
Tell the truth at all times
- “Don’t make the situation look better than it is, even if you can.” Judith Glaser
- Hard truths are the most important truths.
- Confront in the smallest context possible.
Courage to say what you see is the first step toward real leadership.
How can leaders build trust?
**This post is inspired by Judith Glaser’s book, “Conversational Intelligence.”