Category Archive: Communication

Elevate One-On-Ones to Power Moments

Saying “we” is weaker than saying “you” during one-on-ones. Don’t say “we” when you mean “you”. It might feel like good manners to say “we”, but it’s disingenuous. It might soften the blow,… Continue reading

Solution Saturday: Can’t Get a Word in Edgewise

Dear Dan, Our small work group has many discussions. In these discussions people talk over each other and vie for the opportunity to share. I feel uncomfortable interrupting. When I don’t jump in,… Continue reading

Five Ways to Answer Negative Stories

Negative stories produce emotions that close your mind and harm your relationships. Emotions don’t know the difference between true stories or fiction. Video games, movies, and novels produce strong emotional responses. Horror movies… Continue reading

3 Strategies to Fuel Vitality and Eliminate Gossip

Gossip makes weak leaders feel powerful. It’s foolish to undermine the people you’re counting on. Strong teams aren’t built by spreading venom, focusing on weaknesses, or dredging up animosity.  Real leaders don’t feel strong… Continue reading

The Potter’s Wheel of Leadership

Listen to your language. It points to the future. Habits of speech are the potter’s wheel of leadership. Both you and your organization are formed by the language you repeat. Choose your language before it… Continue reading

How to Spiral Up Not Down

Repetition forms patterns. Patterns define the future. Successful leaders are repeaters. Don’t repeat: Gossip. Repeated words seem truer, even when they’re not. Gossip weakens relationships. Criticism. Disapproval is more powerful than approval. Repeated… Continue reading