Category Archive: Complaints

The 4 Hidden Agendas Concealed in Complaints

The “make it go away” fairy doesn’t exist. Ignored complaints fester. Uncover the real dissatisfaction before solving complaints. The 4 hidden agendas concealed in complaints: “You should have ….” You caused the problem… Continue reading

Six Ways to Deal with Four Types of Jerks

You’re tempted to ignore the problems high performing jerks cause. It’s easy to deal with an incompetent jerk. Cowardice is the issue when leaders tolerate incompetent jerks. Leaders who tolerate destructive jerks hobble teams and… Continue reading

The Question that Taps the Power of Complaining

Just say it, “Everyone sucks at some things.” Call a leadership team meeting to gripe about weaknesses. Write your direct reports’ names on a whiteboard and list their weaknesses. Illustrate the list with behaviors. … Continue reading

Six Ways to Move Your Team Toward Tenacity

Leaders call themselves and others to discomfort, not ease. If it’s easy to achieve, it’s below your potential.  The more meaningful your dream, the more it requires of you. Breakthroughs occur at the collision… Continue reading

The 10 Strategies of Obnoxious Leaders

Don’t expect the people you complain about to follow you. You aren’t worthy of leadership, if you can’t pull-with people. The future is built on aspiration, not frustration. Persistent frustration makes you obnoxious. Complaining points… Continue reading

Solution Saturday: Dealing with Ms. Rigid

Hi Dan, I lead a team of amazing professionals who are passionate and committed to the work we do. One team member is … rigid in her thinking and ambushes me at staff… Continue reading