Category Archive: Listening

Connecting with Elders and Power Brokers

Know-it-alls never ask real questions. Leaders who always know; dominate, dictate, alienate, isolate, and eventually stagnate. Young and old often know too much and ask too little. The most uninteresting person is the one… Continue reading

Solution Saturday: 12 Ways to Get People to Listen to You

Forget leading if no one’s listening. The right to be heard is earned. After a recent presentation, I was asked, “How do I deal with someone who isn’t listening to me?” 12 ways… Continue reading

Coaching to Capitalize on Frustration

Don’t say calm down. Capitalize on frustration. Frustration is energy. Energized toddlers fall down kicking and screaming, when they can’t have candy before breakfast. The message of frustration? Give me what I want.… Continue reading

How Questions Hinder Connection

Questions demonstrate interest and make people feel they matter. Questions show respect, but reflection enables connection. 7 questions to evaluate your listening: What do you enjoy about listening? What does the speaker think… Continue reading

10 Principles for Coaching Your Players to Success

Impatient leaders rely on power and authority to get things done. Persistent application of power and authority drains energy from those in it’s wake. Coaching leaders share power. 10 principles for coaching your players to… Continue reading

How to Be the First to Know Not the Last

By the time you hear about an issue it’s nearly volcanic. It could have been easily managed last month. Now heads are on fire and teams are exploding. In the dark and out of… Continue reading